We offer you two different ways of identification so that you can carry out the process as conveniently as possible.

We recommend the VideoIdent procedure because it is conveniently possible from home and we receive confirmation of your identification in real-time.

 

VideoIdent

With the VideoIdent procedure, a person checks your identification data via video call.

Please have the following ready when you start the process

After you have started the process via your dashboard, a video call with a PostIDENT employee will start. Please follow the instructions of the employee to complete the process.

Post office on site

With the PostIdent procedure on-site, your identity is verified at a Deutsche Post branch.
To do this, you must visit a Deutsche Post retail outlet during opening hours and have the following ready: